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These terms set out how your hu99 account works — what you agree to when you access our platform, how we handle transactions made through bKash, Nagad or Rocket, and what rules apply to your use of the site. Access to our platform depends on your local law and eligible regions.
By creating and using a hu99 account, you acknowledge that these terms form the basis of your relationship with us. They apply each time you log in, place a wager, request a withdrawal or contact our support team. We update these terms when our product changes — for example when we add or remove a payment route such as bKash, Nagad or Rocket — and the version shown on this page is the one currently in effect. If a change materially affects your account, we will place a notice in your account area before the change takes effect. You are responsible for reading updates when we signal them. Your continued use of the platform after any update means you accept the revised terms. These terms do not override any applicable law in Bangladesh or any jurisdiction where access is restricted. Where local law and eligible regions determine that access is not permitted, these terms provide no right of access. If any part of these terms is found to be unenforceable, the remaining parts continue to apply. For anything not addressed here, our support team is your first contact point. Payment context — including which wallet methods are active on your account — is governed both by these terms and by the wallet provider's own rules.
Transactions via bKash on your hu99 account are subject to these terms alongside bKash's own service conditions.
Nagad transfers linked to your account follow the limits and verification steps shown inside your account wallet section.
Rocket payments are processed under these terms. Check your account wallet for current availability and any applicable limits.
These terms cover everything that happens within your hu99 account — from registration through to wagering, wallet activity and support requests. They do not extend to services operated by third parties, even where those services are accessible from our platform. Understanding the scope helps you know where to direct a question and which rules apply to a given action you take on the site.
Your registration, login credentials, session activity and any account-level restrictions all fall under these terms. Rules around eligibility, identity verification and account suspension are set out here.
Deposits and withdrawals processed through your hu99 wallet — including those made via bKash, Nagad or Rocket — are governed by these terms alongside the payment provider's own conditions.
Game titles available in our lobby, odds and market data shown on the sportsbook, and any promotional notices displayed in your account area are covered by these terms while you are logged in.
Studio and game content supplied by Bigtime Gaming, Pragmatic Play, CQ9 or Joker operates under those providers' own licence and game rules. We are not liable for decisions or outcomes governed solely by a third-party provider's rules.
These terms give you several concrete actions you can take directly from your account. You can review your full transaction history — including deposits made via bKash or Nagad and any withdrawal requests — from the history section inside your account dashboard. If you notice an error in your registered details, you can submit a correction request through account settings; we aim to confirm receipt promptly, though processing time depends on the verification steps required. You can ask a question about any part of these terms at any time by contacting our support team through the published routes listed on this page. If you want to close your account, that option is available inside account settings, and any pending wallet balance will be handled according to the process shown at the point of closure. All these actions are yours to take independently — you do not need to wait for a scheduled review window.
Your full deposit and withdrawal history is visible in the account dashboard. Filter by date or payment method — bKash, Nagad, Rocket — to locate a specific transaction.
Go to account settings to update name, contact information or linked wallet details. Identity verification may be required before changes take effect.
If a clause is unclear or you believe a term has been applied incorrectly to your account, contact support directly. Cite the relevant section so we can address your question accurately.
Account closure is available inside settings. Any wallet balance is settled according to the steps shown at the point of your request — check those steps before confirming.
If you have a question about any part of these terms — how a clause applies to your account, a transaction dispute or a request to update your details — use the contact routes published on our site. We do not publish response time commitments here, as handling time varies by query type. Use the most specific channel for your question to get the clearest answer.
Open the chat window from any page while logged in. Describe your terms query clearly and reference the section you are asking about for a focused response.
Send a written query to the support address listed in your account help section. Email is suited to formal requests — such as account corrections or documented disputes.
The help section inside your logged-in account contains published guidance on common terms questions, wallet rules and account actions available to you.
We take the practical side of policy seriously — below is how we handle the areas that affect your account and data day to day. These are not abstract commitments; they are the processes you can check against your account activity.
Account data — including name, contact details and transaction records — is held for the period required to operate your account and meet legal obligations. We do not sell personal data to third parties. Retention periods depend on applicable rules in relevant jurisdictions.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser. Blocking certain cookies may affect how the lobby and account pages load on your device.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately via live chat. Do not share your password or wallet PIN with anyone, including support staff.
To request a copy of your account data, ask a question about how a policy applies to you, or request a correction to held information, contact our support team via the email route in your account help section.
These are the questions we hear most often about how these terms work in practice. Each answer reflects the current version of our terms — if something changes, the answer here will be updated alongside the terms themselves.
Yes. Any deposit or withdrawal you make through bKash, Nagad or Rocket is covered by these terms. The payment provider's own conditions also apply alongside ours, so it is worth checking both when you have a transaction query.
We post a notice in your account area before any material change takes effect. Continuing to use the platform after that date means you accept the updated version. The current terms are always the version shown on this page.
Access depends on your local law and the eligible regions we operate in. These terms do not create a right of access where local regulations restrict it. Check the eligibility information shown during account registration for your region.
Open your transaction history in the account dashboard, locate the entry in question and contact support via live chat or email with the transaction reference. We will review the record against our logs and respond through the same channel.
Game outcomes from studios such as Bigtime Gaming, Pragmatic Play, CQ9 and Joker are governed by those providers' own game rules and certification. Our terms cover your account activity and wallet — not the internal logic of the game engine itself.
Go to account settings and follow the closure steps shown there. Any remaining wallet balance is settled according to the process displayed at that point. If you run into a problem, contact support via email with your account details before confirming closure.