Mobile / Casino
hu99 operates under a defined legal framework that governs account access, transaction records and site usage. Availability depends on your local law and eligible regions — read these terms carefully before opening or continuing to use your account.
These terms set out the conditions under which you may access hu99 and use the services available in your region. Access to casino games, sportsbook markets and account wallet features — including transactions processed through bKash, Nagad or Rocket — is subject to the laws applicable in your jurisdiction. We do not represent that any service is available in every location, and nothing in these terms overrides the law that applies where you are. By creating and using an account, you confirm that you have reviewed these conditions and that access is lawful in your region. Where local law prohibits or restricts access to online gaming services, these terms do not confer any right to use the platform contrary to that law. Transaction records linked to your bKash, Nagad or Rocket wallet activity are governed by the same terms and are visible inside your signed-in account area. We update these terms when our services or regulatory context changes, and the current version published on this page is the one that applies to your account. If any section of these terms is unclear, reach us through the published support routes before proceeding.
Understanding the boundaries of this policy helps you know where your rights apply and where separate rules govern your experience. The four areas below define the scope clearly.
This policy covers the creation, verification and ongoing use of your hu99 account. It defines eligibility conditions, the information we hold on your account, and the steps you take to maintain or close it. Access depends on your local law and eligible regions.
Payments processed through bKash, Nagad or Rocket fall within this policy's scope as account wallet activity. The policy sets out how transaction records are kept, how disputes are raised and how corrections are requested through your signed-in account.
Game content supplied by studios available in our lobby — including titles from Bigtime Gaming, Pragmatic Play, CQ9 and Joker — is governed by these terms for the purpose of fair use and account behaviour. Content rules apply to all catalogue access from your account.
External services linked from our platform, including payment processors and studio game servers, operate under their own terms. Our legal terms do not extend to those third parties, and we are not liable for policies or practices outside our direct control.
This policy is not passive. It gives you concrete steps to act on your account data, correct records and raise questions. Your signed-in account area shows the transaction history associated with your bKash, Nagad or Rocket wallet — you can review any entry there at any time without contacting support. If a record is incorrect, the process to flag it starts inside the account settings page, where you will find the fields and instructions to submit a correction request. For questions that go beyond self-service — policy interpretation, access eligibility under your local law, or a dispute about account status — you can contact us through the published support routes listed on this page. We aim to acknowledge every policy question through the channel it was sent, though response timing is not guaranteed and depends on the nature of your request. The four actions below summarise what you can do directly.
Open your signed-in account and navigate to the transaction history section. All wallet activity, including bKash, Nagad and Rocket entries, is listed there with timestamps.
Account settings let you update contact information and wallet references. Follow the fields and verification instructions shown on that page; do not send sensitive details over chat.
For questions about how this policy applies to your account or region, use the published email or live chat route. State the specific section or action you are asking about so we can respond accurately.
If an access or payment issue cannot be resolved through account settings, contact the support team through the routes below. Keep your account reference ready to speed up the review.
For any question about how this policy applies to your account, your wallet activity or your access rights, use one of the published contact routes below. We handle policy-related contacts separately from general gameplay queries where possible.
Open the live chat widget from any page on the site while signed in. Describe your policy question or account issue, and keep your account reference available for the agent.
Send a detailed message to the support email address shown in your account settings page. Include the specific policy section, your account reference and the nature of the request.
The Help Centre accessible from your signed-in dashboard lists policy articles, wallet guides for bKash, Nagad and Rocket, and step-by-step account actions you can complete without waiting for an agent.
Your account data and transaction records are managed in line with the terms published on this page. We do not share personally identifiable information with third parties outside what is required to process your account or comply with applicable law.
We retain account and transaction records for the period required by the terms in effect at the time of the transaction. You can request a summary of the records we hold by contacting support through the published email route.
Our site uses cookies to maintain your session, remember account preferences and measure how pages are used. You can review or adjust cookie settings through your browser; restricting them may affect how some account features work.
Access to your account is protected by the credentials you set at registration. We do not ask for your password over chat or email. If you suspect unauthorised access, use the account recovery option on the login page immediately.
If you want to request a change to how we process your data, or to close your account, open a request through the email support route. We will confirm receipt and follow the steps set out in the current published terms.
The questions below cover the legal topics we hear most often from account holders in Bangladesh. If your question is not listed here, contact support through the published routes.
Yes. Access to online gaming services depends on your local law and eligible regions. These terms do not override Bangladeshi law, and it is your responsibility to confirm that access is lawful where you are before opening or continuing to use an account.
All wallet activity — including entries for bKash, Nagad and Rocket — appears in the transaction history section of your signed-in account. Each entry shows the amount, date and status as recorded at the time of processing.
Open account settings while signed in and follow the fields shown there to submit a correction. For changes that require identity verification, the page will display the required steps. Do not send sensitive account details through chat or social channels.
Yes. Send a request to the support email address shown in your account settings. Include your account reference and specify what records you are asking about. We will respond in line with the terms published on this page.
Closing your account does not immediately erase all records. We retain data for the period required under our published terms and applicable law. The closure request process is handled through the email support route; the agent will confirm the retention period that applies.
Start with the Help Centre in your signed-in dashboard, which covers the most common account and wallet issues. If that does not resolve it, contact us via live chat or email with your account reference, the transaction ID and a clear description of the dispute.